(2023) Fix: Nintendo eShop not working

Last updated on January 2nd, 2023 at 05:20 pm

Customers of the Nintendo Switch may at times have troubles with the eShop, such as when it would not load, only displays a white screen, or becomes unavailable.

When trying to visit the Nintendo eShop, a number of customers have reported that they only get a white screen or the error message “403 banned” on their devices. This occurs anytime the users attempt to buy anything from the Nintendo eShop.

If you are experiencing issues with your Nintendo eShop and are looking for solutions to fix it, keep reading the article until you reach the conclusion to learn how to resolve the issue.

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Fix: Nintendo eShop not working

There may be several reasons that could be causing the Nintendo eShop to not function properly such as:

  • a bug or error in the Nintendo eShop,
  • a defective or poor network connection,
  • an uncleared cache on the Nintendo Switch, or
  • a defect within the DNS server.

Fix: Nintendo eShop not working

If you run across this problem, you can find a few solutions we’ve listed below for your convenience.

Method 1: Make sure that your internet is connected properly.

Check to see if any of the other devices you have linked to the same internet network are also experiencing problems with their connections. Conducting a speed test is the best way to determine whether or not you have an issue with your internet connection being too sluggish.

You can follow the steps given below to check to see how fast your Nintendo Switch can download and upload content:

  • Step 1: Navigate to the Home screen on the Nintendo.
  • Step 2: Go to the Settings menu and choose that option.
  • Step 3: Scroll down through the menu of System Settings
  • Step 4: Click on the Internet option.
  • Step 5: Click the Test Connection button.
  • Step 6: Wait for the results of the test.

For the Nintendo eShop to function properly, you will want a download speed of at least 3 Mbps. Anything slower than that might result in a system crash or prevent it from loading in the allotted time.

Method 2: Restart your Nintendo Switch Console

If you want to switch off the console, press and hold the power button for more than three seconds. After a few minutes, click the power button again to turn the console back on and check to see if the problem has been fixed.

Method 3: Erase the cache on your Switch

You may erase the cache on your Nintendo Switch by heading to the home menu, choosing system settings, and then picking the system option from the menu that appears. Here’s a step-by-step walkthrough:

  • Step 1: Select the formatting option.
  • Step 2: Click on the reset cache button.
  • Step 3: Choose the user ID whose cache you’re clearing.
  • Step 4: Lastly, click the “Confirm” button.

This will remove all of your stored login information and any other data that may have been cached.

Method 4: Manually enter the DNS Settings

You can resolve the error by following these steps:

  • Step 1: Access the Nintendo Switch’s configuration menu.
  • Step 2: After that, go to the network settings.
  • Step 3: Navigate to the list of registered networks
  • Step 4: Choose your preferred connection.
  • Step 5: Choose DNS Settings by clicking “Change Settings.”
  • Step 6: Choose Primary DNS and then manual configuration.
  • Step 7: To reset the current DNS settings, press the B button repeatedly.
  • Step 8: Then, under Secondary DNS, enter and hit Ok.

Method 5: Switch on and then switch off the Airplane Mode

You may activate the aircraft mode by going to the system settings and then choosing the Airplane mode option from the drop-down menu.

Press the A button to activate it, and then press the A button once again after a few minutes to deactivate it. It’s possible that this will assist you in resolving the problem.

Method 6: Check for software updates in your Nintendo Switch

Keeping the operating system and all applications up to date is the quickest strategy to either avoid issues or correct ones that have already occurred.

You can check if your Nintendo Switch needs to be updated by following the steps given below:

  • Step 1: Click on the Nintendo logo to access the Home screen.
  • Step 2: Click the System Settings button.
  • Step 3: Click on the System button.
  • Step 4: Click the “System Update” button.

Method 7: Ensure the server status of the Nintendo eShop works properly

If there is a problem with Nintendo’s servers, the Nintendo eShop may not be able to load or open properly. In other instances, what seem like outages are just scheduled maintenance that was accidentally overlooked.

In either scenario, you should be sure to check the official Nintendo website to see if there are any problems with the servers there.

Method 8: Try switching to a different wi-fi or internet connection.

If you suspect that the problem is caused by your internet connection, you should attempt to solve it by connecting your Switch to a different network.

If you are in the range of the wireless network of a friend or family member, you may give it a shot. You also have the option of creating a hotspot by using the mobile data on your phone to investigate the issue.

Method 9: Get in touch with the Support Team

If the Nintendo eShop is still malfunctioning after you have tried all of the alternatives outlined above, you might think about contacting Nintendo support for assistance through their official website.

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